Membership Manager

ABOUT LWVUS 

The League of Women Voters, a nonpartisan political organization, has fought for over 100 years to improve American government systems and impact public policies through education, advocacy, and litigation. The enduring vitality and resonance of the League as a trusted force for change and good government comes from its unique decentralized structure: a national organization with strong partnerships at the grassroots level with more than 760 state and local Leagues across the country, including the District of Columbia. At the national level, League activities are coordinated and staffed by two distinct but complementary organizations: The League of Women Voters of the United States (LWVUS) and the League of Women Voters Education Fund (LWVEF). 

POSITION SUMMARY 

The Membership Manager has a key role in implementing a multi-phased structure transformation. The Membership Manager is part of the selection team for the new membership management system. After the selection, the incumbent is responsible for managing the system's implementation (and Salesforce integration) and supporting membership maintenance.

He/she/they support expanding internal processes, including user provisioning, data management, system configuration, and report/dashboard creation. The person also troubleshoots problem areas in a timely and accurate fashion and provides end-user training and assistance where required, and also maintains the user interface and other duties as assigned.

This role includes a focus on member retention and cultivation.

PRINCIPLE DUTIES AND RESPONSIBILITIES 

• Support and maintain Salesforce and the integration of a membership management system identified and selected by the organization.
• Revise the company’s specific processes and procedures and provide ongoing training to staff and members.
• Resolve League member complaints, address staff concerns, and resolve technical issues.
• Organize and execute technology to build a deeper infrastructure within LWVUS, state, and local Leagues
• Augment existing programming that will strengthen relationships with state and local Leagues that yields tangible results.
• Explore and develop a launch plan around how LWVUS can build better relationships/dynamics with Leagues around the country.
• Plan and execute tasks and projects in a logical and efficient manner, overseeing projects and maintaining accurate records.
• Develop and implement strategies for the retention of existing members and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback.
• Manage LWVUS’ programs with a focus on member service excellence, including but not limited to coordination of our biennial regional salary and benefits survey, biennial member survey, and ongoing program and service evaluations.

EDUCATION/CERTIFICATIONS:

• A bachelor’s degree or a minimum of 5 years of experience working in membership or customer service within an organization, preferably a nonprofit or association.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS 

• Demonstrated expertise in different aspects of Salesforce system.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language. Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.
• Experience with rolling out new systems is a plus.
• Experience working with volunteers and/or multi-level organizations is a plus.

SALARY AND BENEFITS 

The salary for this position is $78,000 for one year.

We have a generous benefits package that includes 95 percent employer–sponsored health insurance, dental and vision insurance, paid holidays, vacation days, sick days, pre-tax transit benefits, and a generous 401(K) plan. 

This position is hybrid (2-3 office days per week). 

HOW TO APPLY  

Please apply here. No phone calls please.  

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION 

The League of Women Voters of the United States is committed to a diverse and inclusive workplace based on equal opportunity. The League is committed to hiring staff that reflects this country's full range of racial, ethnic, cultural, sexual orientation, and socioeconomic identity; a workplace where true diversity is fostered, and different perspectives are valued and freely exchanged. We actively seek and encourage women, minorities, persons with disabilities, immigrants, including DACA recipients and individuals from traditionally underrepresented communities to apply. 

ADA SPECIFICATIONS  

This position is primarily sedentary and is performed in an office setting. The physical demands of this position are limited to the ability to use a computer, telephone and standard office equipment, lift up to 25 lbs., bend, stoop, and carry materials used in financial activities. Occasional travel within United States may be necessary.